Privacy Policy

We use personal information to:

• Create and manage your account.
• Operate and provide the Platform's features, including catalog listings, the configurator, orders, reviews, ownership records, and messaging.
• Display your public profile, content, and ownership information as described in Section 4.
• Verify Builders.
• Communicate with you about your account, activity, and updates to the Platform.
• Maintain the security and integrity of the Platform and prevent misuse.
• Comply with legal obligations.

We collect and use your personal information with your consent, which you provide by using the Platform and submitting information. In some cases we may rely on other legal grounds permitted by law, such as fulfilling a request you have made or complying with a legal requirement. You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us — though doing so may limit your ability to use certain features.

Certain information is displayed publicly as part of how the Platform works, and may be viewed by other users and visitors, including people without an account:

• Builder profiles, Models, and Items.
• Reviews you submit, including any embedded media.
• Ownership information — when you are recognized as the Artist for an instrument, your ownership is displayed on the relevant Builder, Model, and Item pages.
• Ownership history — past ownerships remain visible as part of an instrument's history, even after ownership is transferred.

We do not sell your personal information. We may share it in the following limited circumstances:

• With other users — as described in Section 4, and as needed to facilitate messaging, orders, and ownership between users.
• With service providers — third parties who help us operate the Platform (such as hosting and infrastructure providers), bound to protect your information and use it only to provide services to us.
• For legal reasons — when required by law, regulation, legal process, or to protect the rights, safety, or property of us, our users, or others.
• In a business transfer — in connection with a merger, acquisition, or sale of assets, subject to appropriate protections.

We retain personal information for as long as your account is active or as needed to provide the Platform, comply with legal obligations, resolve disputes, and enforce our agreements. Note that certain information — such as reviews and ownership history — may remain visible on the Platform even after you delete your account, in order to preserve the integrity of instrument records and public content. Where practical, we may disassociate such information from your identifying details.

We take reasonable technical and organizational measures to protect personal information against loss, theft, and unauthorized access, disclosure, or modification. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Subject to applicable law, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Withdraw consent to certain uses of your information.
• Request deletion of your account and associated personal information, subject to the retention exceptions described in Section 7.

To exercise these rights, contact us using the details in Section 13. We may need to verify your identity before responding.

We are based in Canada, and your information may be stored and processed in Canada or in other countries where our service providers operate. Where information is transferred outside your jurisdiction, it may be subject to the laws of those countries. We take steps to ensure your information remains protected in accordance with this Policy.

The Platform is not directed to children under the age of majority in their jurisdiction, and we do not knowingly collect personal information from them. If you believe a minor has provided us with personal information, please contact us so we can take appropriate action.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Your continued use of the Platform after changes take effect constitutes acceptance of the revised Policy.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, contact us at [email protected].